Refund policy

We have a 14-day refund policy, which means you have 14 days after purchasing your item to request a refund. 

To be eligible for a refund, your product(s) or service(s) must not yet have been activated, redeemed or commenced. 

To start a refund, you can contact us at info@hofandassociates.com.

Exceptions: non-returnable items: Due to the nature of digital downloads all sales are final. Please get in touch if you have questions or concerns about your specific item. 

Virtual Event Cancellations: For virtual event registrations purchased through our online store, cancellation requests must be submitted in writing (via email) at least 7 days prior to the event start date. Registrations may be transferred to another participant at no additional cost. Cancellation requests received less than 7 days before the event are not eligible for a refund. Cancellations received 7 days or more in advance will receive a refund minus a $50 administration fee.

Hof & Associates reserves the right to cancel, postpone, or reschedule an event. In the event of a cancellation by Hof & Associates, registered participants will receive a full refund or the option to transfer their registration to a rescheduled or future event. Hof & Associates is not responsible for any additional costs incurred by participants.

Refunds
We will notify you once we’ve received your request, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at info@hofandassociates.com.